Standard Refund Terms


Products or Services purchased from ELREYWEB.com, may be refunded only if cancelled within the following timeframe and conditions:

  • Annual Plans+ – Within 30 days of the date of the payment transaction
  • Monthly Plans*+ – Within 48 hours of the date of the payment transaction.
  • *Monthly Plans include all plans with less than a 1-year term (e.g., 6 mos., 9 mos., etc.)
  • +Security products with remediation service cannot be refunded once a cleanup request has been submitted.
  • “Date of the transaction,” for the purpose of this Refund Policy, means the date of purchase of any product or service, which includes the date any renewal is processed by ELREYWEB.com, in accordance with the terms and conditions of the applicable product or service agreement (see here).

You may cancel a product at any time, but a refund will only be issued if cancellation is requested within the refund timeframe specified for the applicable product, if available at all.

Note: Some products have different policies or requirements for a refund associated with them, including some products or service that are not eligible for a refund under any circumstance. Please see below for refund terms applicable to such products or services.

This Policy is provided in the English language. To the extent any translation is provided to you, it is provided for convenience purposes only, and in the event of any conflict between the English and translated version, the English version will control and prevail.

PRODUCTS WITH SPECIAL REFUND TERMS

Get Started Service

If a Get Started Service has already been performed, then it is non-refundable (if not yet performed, eligible for a refund within 30 days of the date of the transaction).

SEO Services

You can cancel SEO Services within 30 days of active services and not less than 15 days from due date of next cycle and we will not bill you for future months. However, you will not be refunded the cost of the present or past months since the service has already been performed. If you cancel SEO Services and request a refund within 48 hours of initially purchasing or renewing, you can receive a full refund for that month of service. After 48 hours, however, you are responsible for paying for that month, but will not be billed for future months.

Social Media Management

You can cancel Social Media Management within 30 days of active services and not less than 15 days from due date of next cycle and we will not bill you for future months. However, you will not be refunded the cost of the present or past months since the service has already been performed. If you cancel Social Media Management and request a refund within 48 hours of initially purchasing or renewing, you can receive a full refund for that month of service. After 48 hours, however, you are responsible for paying for that month, but will not be billed for future months.

Sitelock 911

You may request a refund within 30 days from the date of transaction ONLY IF you have not yet activated the product.

Professional Web Design Services

Web Services: 35% cancellation fee when in progress, non-refundable once complete.

Logo Design: 50% cancellation fee when in progress, non-refundable once Artwork Delivered

Website Makeover Services:40% cancellation fee when in progress, non-refundable once site is complete.

Purchased Product w/ Free Domain
In the event any purchased product includes a free domain name, if you cancel the purchased product, the list price for the domain name will be deducted from the refund amount (the list price is the price of the domain name listed on ELREYWEB.com, LLC’s website and is not subject to any promotion, discount, or other reduction in price).

Expert Services
If an Expert Service has already been performed, then it is non-refundable (if not yet performed or started, maybe eligible for a refund within 30 days of the date of the transaction).

Hosting Services
If a Hosting Service has already been performed, then it is non-refundable (if not yet performed or initiated, maybe eligible for a refund within 30 days of the date of the transaction).

Trustee Fees
Trustee fees are refundable if the domain was not successfully registered. Trustee fees, however, are non-refundable upon renewal.
Website Security
For annual plans, the standard refund terms apply only if you have not yet activated the product. For monthly plans, the standard refund terms apply.

WordPress Premium Support
Refunds may be granted if the plan is cancelled prior to the end of the billing cycle and there are unused credits remaining. The refund due will be prorated based on the amount paid for the plan for the remaining credits. The value of a credit is determined by the amount paid divided by the total credits on the plan.
PRODUCTS NOT ELIGIBLE FOR REFUNDS

  • Domain Name Pre registrations
  • Cloud Servers
  • Hosting Connection paid Apps (not refundable once setup)
  • Merchant Accounts
  • Premium Domain Names
  • Redemption Fees
  • Transfers (if successful)
  • All Registrations or Renewals are non-refundable

Revised: 11/15/17
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